Privacy Policy

Last Updated: January 2026

Welcome to dgb33, Bangladesh's trusted online gaming platform. We are committed to protecting the privacy and security of every player who uses our services. This Privacy Policy explains in plain language how we collect, use, share, and protect your personal information when you visit our website, create an account, make a deposit via bKash, Nagad, or Rocket, or use any of our gaming services including cricket betting, live casino, slots, and crash games. By accessing dgb33, you acknowledge that you have read, understood, and agreed to the practices described in this document. If you do not agree with any part of this policy, please discontinue use of the platform.

1. Information We Collect

dgb33 collects personal information that is necessary to operate a safe, fair, and compliant gaming environment. The types of data we collect include, but are not limited to, the following:

• Identity information: full name, date of birth, national ID number, and passport details provided during account registration or KYC verification.
• Contact information: email address, phone number, and residential address including city (Dhaka, Chittagong, Sylhet, or any other Bangladeshi city).
• Financial information: transaction history, payment method details (such as bKash wallet number, Nagad account, or bank account at BRAC Bank, Dutch-Bangla Bank, City Bank), and deposit/withdrawal records.
• Technical information: IP address, device type, browser version, operating system, session duration, and pages visited on dgb33.
• Gaming activity: bet history, game preferences, bonus usage, and responsible gaming settings applied to your account.

2. How We Use Your Information

dgb33 uses the personal data it collects solely for legitimate purposes that serve both the platform and its players. Specifically, your information is used to:

• Create and manage your player account, process deposits and withdrawals, and verify your identity in accordance with standard KYC procedures.
• Deliver and improve our gaming services, including cricket betting, slots, live casino, Boat of Fortune, and High Roller games.
• Communicate important account updates, promotional offers, bonus information, and security alerts via email or SMS.
• Detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other activities that violate our Terms & Conditions.

3. How We Share Your Information

dgb33 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our platform — including payment processors (bKash, Nagad, Rocket, Upay), game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), fraud prevention partners, and IT infrastructure vendors. These partners are contractually bound to handle your data securely and only for the purposes we specify.

Legal Requirements

dgb33 may disclose your personal information if required to do so by applicable law, court order, or regulatory authority. We will make reasonable efforts to notify you of such disclosure unless prohibited by law.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of dgb33's assets, your personal data may be transferred as part of that transaction. You will be notified via email or a prominent notice on our platform before such a transfer takes effect.

4. Data Security

The security of your personal information is a top priority at dgb33. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL (Secure Socket Layer) encryption on all data transmission between your browser and our servers, ensuring that payment details and account credentials remain confidential at all times.
• Strict access controls that limit which employees and systems can view sensitive player information, enforced through role-based permissions and multi-factor authentication.
• Regular security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Secure and encrypted storage of all financial records, including bKash and Nagad transaction data, in compliance with our data retention policy.

5. Cookies and Tracking Technologies

dgb33 uses cookies and similar tracking technologies to improve your experience on our platform, remember your preferences, and analyze how players interact with our site. Cookies are small text files stored on your device. We use session cookies (which expire when you close your browser), persistent cookies (which remain until you delete them), and analytics cookies to understand usage patterns. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of some features on dgb33, such as maintaining your login session or remembering your preferred language.

6. Your Rights as a Player

dgb33 respects and upholds your rights in relation to your personal data. As a registered player on our platform, you are entitled to exercise the following rights at any time:

• Right of Access: you may request a copy of the personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to Rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: in certain circumstances, you may request that we delete your personal data — for example, if you close your account and we are not legally obligated to retain the data.

7. Data Retention

dgb33 retains your personal data for as long as your account remains active or as necessary to provide you with our services. When your account is closed, we may retain certain data for a period required for legal, regulatory, and anti-fraud purposes. Financial transaction records, including all bKash, Nagad, and bank transfer histories, are retained for a minimum period in line with standard financial record-keeping practices. Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be linked to you personally.

8. Children and Underage Players

dgb33 is strictly intended for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected information from an underage person, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on dgb33 or that we hold data on a person under 21, please contact us immediately at [email protected] so we can investigate and take appropriate action. Parents and guardians are encouraged to use device-level parental controls to prevent access by minors.

9. Third-Party Links

Our platform may reference game providers, payment services, or other third-party brands. dgb33 is not responsible for the privacy practices of external parties. We strongly encourage you to review the privacy policies of any third-party service you interact with. This Privacy Policy applies solely to information collected on the dgb33 platform.

• Payment service providers such as bKash, Nagad, Rocket, and Upay operate under their own privacy policies and terms of service.
• Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi handle gaming session data under their own data protection frameworks.
• dgb33 is not liable for any privacy breach, data loss, or unauthorized use of your information by third-party operators outside our direct control.

10. Changes to This Privacy Policy

dgb33 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When material changes are made, we will post the updated policy on this page with a revised 'Last Updated' date and, where appropriate, notify you via email or an in-platform notification. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of dgb33 after any changes to this policy constitute your acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the personal data we hold about you, please reach out to our support team. You may contact us in English at any time by email at [email protected]. Our team is available to address data privacy inquiries and will respond within a reasonable timeframe. We are committed to resolving your concerns promptly and transparently.